Frequently asked questions.
Q: How long does it take to receive my order?
A: Orders are usually processed within 2–4 business days. Standard shipping typically takes 5–7 business days depending on your location.
Q: Do you ship internationally?
A: Yes! International shipping times and costs vary by country. Any customs fees or import duties are the responsibility of the customer.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
Q: How do I know which size to order?
A: Please refer to our size chart. If you’re between sizes, we recommend sizing up for comfort.
Q: What kind of materials do you use?
A: Most of our apparel is made with high-quality cotton blends. Specific fabric details are listed in each product description.
Q: Will the designs fade after washing?
A: Our apparel is printed using professional techniques built to last and guarantied for up to 50 washes. For best results, wash inside out with cold water and tumble dry low.
Q: What is your return policy?
A: We accept returns within 14 days of delivery on unworn, unwashed items in their original packaging.
Q: Can I exchange my item for a different size?
A: Yes! Exchanges are allowed within 14 days. Customer is responsible for return shipping unless the product arrived damaged or incorrect.
Q: What if my item arrives damaged or I received the wrong product?
A: Please contact us within 48 hours of delivery with photos, and we’ll make it right.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and select alternative payment options at checkout.
Q: Do you offer discounts or promotions?
A: Yes! Be sure to sign up for our newsletter to receive exclusive deals and updates.
Q: Do you offer custom designs or bulk orders?
A: Yes, we love collaborating! For custom or wholesale inquiries, please reach out via our Contact page under the Bulk Services tab.
Q: How can I contact you?
A: Email us at info@customchingon.com or use the contact form on our website. We typically respond within 1–2 business days.